Last updated: 01-Sep-2025

Who we are
BS Group, 4/424, Pradeepalayam, Kandamkunnu, Mangattidam, Kannur, 670701 India. Brand name is Pawpaz. Use the contact options on our website for privacy requests.

Scope
This notice covers personal information handled on our website in connection with browsing, ordering, delivery, account management, support, and marketing for pet‑food sales.

Personal data we process

• Details you provide to place orders and receive deliveries (information necessary for fulfillment).
• Account details if you register and manage a profile.
• Communications you send to us (forms, messages).
• Order and transaction metadata (e.g., payment status, method). Card details are not stored by us.
• Usage information collected through Google Analytics (e.g., pages viewed, device and network attributes). We do not place cookies.

Purposes of use

• Fulfill and deliver orders and provide customer support.
• Operate and secure accounts and our website.
• Send service messages and, where permitted, marketing.
• Analyze performance to improve our site and product selection.

Payments

• Payments are processed by Cashfree and Razorpay. They receive payment information directly; we receive confirmation necessary to complete your order.
• Payable to BS Group via payment gateway.

Advertising and measurement

• We share limited information with Google and Meta to measure performance and run advertising. We do not use browser cookies for this on our site.

Sharing
We share personal information only:

• With payment processors to complete transactions.
• With Google and Meta for advertising/measurement as described above.
• When required by law or to protect our rights.
  We do not disclose personal data to other third parties for their own marketing.

Retention

• Active accounts: retained while the account is in use.
• Inactive accounts: deleted after 3 years of inactivity.
• Earlier deletion: on verified user request, subject to completing any active orders.

Security
We apply reasonable technical and organizational safeguards appropriate to the data we handle. No method of transmission or storage is fully secure.

Your rights

• Access, correction, and deletion of your personal information.
• Objection to or opt‑out from marketing communications.
  Submit requests via the contact options on our website. We may verify your identity before acting.

Children
Our site and services are intended for adults able to make purchases. Do not submit children’s data.

International transfers
We do not transfer personal information outside India.

Updates
We will post changes to this notice on this page and revise the date above.

Legal Name & Address
BS Group
4/424, Pradeepalayam, Kandamkunnu, Mangattidam, Kannur, 670701
Contact Number: +91 9446903077