Last updated: 01-Sep-2025

1. Acceptance
   By visiting our site or placing an order, you agree to these terms.

2. Eligibility and accounts

• Use the site only if you can form a binding contract.
• Keep login details confidential; you’re responsible for activity under your account.
• Tell us promptly about any suspected unauthorized access.

3. Products and information

• Descriptions, nutrition details, and images are for guidance and may change.
• Always read the label and check suitability for your companion’s needs. Our site is not veterinary advice.

4. Orders and contract

• Your order is an offer. A contract forms when we confirm or dispatch.
• We may limit, refuse, or cancel an order (e.g., stock issues, pricing errors, suspected fraud). Any pre‑authorized payment will be released or refunded.

5. Pricing and taxes

• Prices are shown in INR unless stated otherwise and may change without notice.
• Taxes, fees, and delivery charges appear at checkout.

6. Payment

• Payments are handled by our payment processors. We do not store card numbers.
• You authorize the total charge shown at checkout.

7. Shipping and delivery

• Options, charges, and estimates are shown at checkout.
• Risk and title pass on delivery to the address provided.
• Delays can occur for reasons outside our control; we’ll provide reasonable updates.

8. Returns and refunds

• Follow the process and conditions set out on our Returns/Refunds page. Statutory rights (if applicable) remain unaffected.

9. Promotions

• Coupons, credits, and offers are subject to their stated terms, time limits, and availability. We may modify or withdraw promotions at any time.

10. User content

• If you submit reviews or media, you grant us a non‑exclusive, royalty‑free license to use and display them. Do not post unlawful, misleading, or infringing material.

11. Acceptable use
    Do not:

• Interfere with or probe security features.
• Scrape or harvest data.
• Use the site for fraud, spam, or harm to others.

12. Intellectual property

• All site content is owned by us or our licensors. You get a limited, revocable, personal license to access the site. No copying, resale, or derivative works without written consent.

13. Third‑party services

• The site integrates services (e.g., payments, analytics, advertising). Their terms apply when you use them.

14. Privacy

• Personal data practices are described in our Privacy Policy, which forms part of these terms.

15. Warranties and disclaimers

• The site is provided “as is” and “as available.” We do not promise uninterrupted or error‑free operation.

16. Limitation of liability

• To the extent allowed by law, we are not liable for indirect or consequential losses.
• For any claim related to a purchase, our total liability is limited to the amount you paid for the item involved.

17. Indemnity
    You agree to indemnify us for losses arising from your breach of these terms or misuse of the site.

18. Changes, suspension, termination

• We may update products, features, or these terms at any time. Continued use means acceptance of changes.
• We may suspend or terminate access for breach or suspected misuse. You may close your account at any time.

19. Governing law

• These terms are governed by the laws of India. Venue lies with the competent courts as applicable.

20. Contact

• For questions about these terms or an order, use the details on our Contact page.